What is the fastest way to handle refund eligibility?

Prepare before travel: verify compatibility, keep activation details ready, and follow the provider checklist in order. This prevents most setup errors.

Can I fix refund eligibility issues without buying another plan?

In many cases yes. Recheck line selection, APN settings, and roaming toggles first. If the profile is already active, support can often recover service without repurchase.

Should I handle refund eligibility before departure or after landing?

Install before departure on reliable Wi-Fi, then enable data at destination per plan policy. This gives you a backup window if something needs adjustment.

What should I screenshot for support if refund eligibility fails?

Capture the exact error message, SIM manager screen, and APN page. Include destination country and order email so support can diagnose quickly.

Refund policy for unused eSIMs | Travel eSIM FAQ

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