eSIM QR code will not install – troubleshooting steps
Camera scan failures, “Unable to add plan”, and what to try before support.
eSIM QR code will not install
If scanning fails, work through compatibility, connectivity, and manual entry in order.
Steps
1. Confirm **compatible devices** and unlocked status.
2. Update iOS/Android to a current version.
3. Retry on home Wi‑Fi without VPN.
4. Use manual activation fields if your email lists SM-DP+ details.
Still stuck?
Compare with **how to install eSIM on iPhone and Android activation**.
When to contact support
If the profile repeatedly errors after manual entry, contact your provider with screenshots—do not factory-reset hastily.
Can I type the code manually?
Many carriers offer SM-DP+ address and activation code—use the exact fields your phone asks for.
Is Wi‑Fi required?
Installation works best on stable Wi‑Fi; avoid captive portals at hotels for first setup.
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